Pokedge recognizes the importance of protecting our customers’ personal information and handles such information appropriately in accordance with the Act on the Protection of Personal Information (hereinafter referred to as the “Personal Information Protection Act”) and this Privacy Policy.

1. Definition of Personal Information

“Personal information” means any information about a living individual as defined in Article 2, Paragraph 1 of the Personal Information Protection Act, including information that can identify a specific individual by name, date of birth, or other descriptions (including information that can be easily cross-referenced with other data to identify an individual).

2. Purpose of Use of Personal Information

The Shop will use customers’ personal information for the following purposes:

• To provide and operate our services.

• To respond to inquiries and provide information related to our services.

• To send information about our products, services, and promotions.

• To respond to violations of our terms and policies.

• To inform customers of changes to our terms or services.

• To improve our existing services and develop new services.

• To create anonymized statistical data for business analysis.

• For other purposes reasonably related to the above.

3. Changes to the Purpose of Use

We may revise the purpose of use within a scope that is reasonably deemed relevant. In such cases, we will notify users or publicly announce the changes on our website.

4. Limitation on Use of Personal Information

We will not use personal information beyond the necessary scope without obtaining prior consent from the individual, except in the following cases:

• When required by law.

• When necessary to protect the life, body, or property of an individual and it is difficult to obtain the individual’s consent.

• When necessary to improve public health or promote the sound development of children and it is difficult to obtain the individual’s consent.

• When it is necessary to cooperate with a governmental agency or local authority, and obtaining the individual’s consent may interfere with the execution of legally mandated operations.

5. Proper Acquisition of Personal Information

We acquire personal information in a lawful and fair manner and do not obtain it through deception or other wrongful means.

6. Security Management of Personal Information

We take appropriate organizational, technical, and administrative security measures to prevent the loss, destruction, falsification, or leakage of personal information. If we outsource the handling of personal information, we ensure that appropriate supervision and contractual safeguards are in place.

7. Provision of Personal Information to Third Parties

We will not provide personal information to third parties without prior consent from the individual, except in the following cases:

• When outsourcing the handling of personal information to a third party within the scope necessary to achieve the purposes of use.

• When personal information is transferred as part of a business succession due to a merger, company split, or other reasons.

• When personal information is shared under a joint use framework based on the Personal Information Protection Act, and where the scope of joint use, purpose, responsible party, and specific data items are publicly disclosed in advance.

• When otherwise permitted under applicable laws and regulations.

8. Disclosure of Personal Information

Upon request by the individual, we will disclose personal information without delay after confirming the identity of the requester. If the information does not exist, we will notify the individual accordingly. However, disclosure may be denied in whole or in part if doing so would violate laws or compromise the rights of third parties.

9. Correction of Personal Information

If a customer requests correction, addition, or deletion of their personal information due to inaccuracies, we will investigate and take appropriate action after confirming the requestor’s identity. If we decide not to make changes, we will notify the customer with an explanation. This does not apply where we are not legally obligated to make such corrections.

10. Suspension or Deletion of Personal Information

If a customer requests the suspension or deletion of their personal information on the grounds that it was collected through improper means or used beyond the stated purpose, and the request is deemed legitimate, we will promptly take necessary action after verifying the requester’s identity. However, we may refuse the request if we are not legally obligated to comply.

11. Use of Cookies and Similar Technologies

Our services may use cookies and similar technologies to enhance user experience, analyze website traffic, and provide personalized content. You may disable cookies in your browser settings. Please note that disabling cookies may limit the functionality of some features of our services.
Where required by law (e.g., under GDPR), we will obtain your consent before setting cookies that are not strictly necessary.

12. Inquiries

For any questions, requests for disclosure, corrections, or complaints regarding the handling of personal information, please contact us at:

Email: info@pokedge.com
Contact Form: https://pokedge.com/pages/contact

13. Continuous Improvement

We will review this Privacy Policy regularly and strive for continuous improvement in our personal information handling practices. We may update this Privacy Policy from time to time. In the event of significant changes, we will notify users via our website or by other appropriate means.

✅ Optional Clause (for overseas compliance):

This Privacy Policy is governed by and construed in accordance with the laws of Japan.